Customer Service Level 1

Apply now

Jobs

The company

MyDataModels is the only Small Data automated predictive modeling software vendor for domain experts. “Leading the Small Data predictive analytics revolution by providing an easy-to-use Predictive Modeling tool, it’s Our Mission. Giving every professional in every domain, access to Machine Learning/predictive models, it’s Our Vision.”

The Position

MyDataModels is currently growing and recruiting Customer Service Level 1.

You will join MyDataModels’ adventure as it is fast growing and will participate in a rewarding entrepreneurial adventure. We work with a lean, startup mindset and are all entrepreneurs at heart!

Objectives

  • measure and increase customer satisfaction
  • Take charge of, process and transmit support requests
  • Bringing help content and community to life

Key Responsibilities

  • Daily monitoring of the customer ticketing service, handling new requests, assisting the customer in resolving tickets.
  • Identify and forward level 2 and 3 requests to the department processing them
  • Report the status of customer support to the technical director via dashboards
  • Report user feedback to marketing and sales teams via dashboards
  • Create and update technical help content for customers
  • Animating and moderating the community around the support
  • Suggest topics for help
  • Track internal account creation requests and create accounts

Candidate

Education and Training

  • Writing in English and French fluently with good grammar
  • Being able to speak and write in a third language is a plus
  • ITIL certification or equivalent is a big plus

Experience

  • Minimum 2 years of experience
  • 1st experience with online support software
  • 1st support experience with a chat

Skills

  • Synthesize and report
  • Communicating Effectively
  • Know how to write technical articles
  • Know how to popularize concepts
  • Knowledge of web technologies (html, css, javascript)

Profile

  • Self-confident, ready to take on challenges
  • Must be a self-starter with a strong commitment to achieving results, with a highly professional approach to the job
  • Must be well organized in approach to work and disciplined in evaluating priorities, in a fast-changing environment
  • Should demonstrate a firm commitment to customer service and satisfaction with an appreciation of the importance of quality
  • Must be a team player
  • Solutions orientated – proactive in dealing with topics

Job Type

Permanent,

Located in Sophia Antipolis, France

As part of the IT team and reporting to the Technical Director

Attractive package with fixed, variable and stock options

Apply now

Jobs

Make your business go further.

You don’t have immediate data?
No problem, data are available to make your test as relevant as possible!